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If you are having any technical issues while installing, licensing or using your Team-GIS product then there are a number of support options available:
 Check the FAQs
This help document contains a number of sections of Frequently Asked Questions that contain solutions to commonly encountered problems:
| • | Product specific FAQs are available in the 'Miscellaneous' section of this Help (if present). |
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Exprodat Support Website
The Exprodat Support website contains additional troubleshooting information and contact details for our support team.
Before emailing Exprodat support with installation and/or licensing issues please see the section below about creating a System Support File.
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Creating a System Support File
Contact Exprodat Support by email and we will reply as soon as we possibly can. To allow us to answer your query as quickly as possible please do the following:
| 1. | Open Team-GIS License Manager (‘Start > All Programs > Exprodat >Team-GIS License Manager’). |
| 2. | Select the Help menu item. |
| 3. | Click the green arrow to the right of 'Generate System Support File'. |
 Generating a System Support File
| 4. | Give a location and name for the output file, and click 'Save'. |
| 5. | Attach the output file to an email. |
| 6. | In the email please include a full description of the issue you are having, including |
| • | Which product you are experiencing difficulty with. |
| • | What you were doing at the time of the error or issue. |
| • | Include screen grabs to illustrate the issue. |
| • | Any error messages/codes you may be seeing (or provide screen grabs) |
| • | If you are troubleshooting a licensing issue you should also include a copy of your LSERVRC file |
| 7. | Don't forget to provide full contact details for us to contact you. |
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© 2011 Exprodat Consulting Ltd.
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