Troubleshooting Installation

If you are having problems with the installation of your Team-GIS product please use the resources provided below.

Q. I get an error in the install - "Unable to get installer types in the..."?

A. There are two possible causes for this error:

1.	The latest ArcGIS Desktop Service Pack is not installed. To resolve this download the latest service pack from the ESRI website and install it.

2.	The ArcGIS .NET Framework libraries are not installed. To resolve this:

·	Ensure your ArcGIS Desktop media (e.g. DVD) is in the drive.

·	Go to 'Control Panel > Add/Remove Programs'.

·	Click "Change" on the ArcGIS Desktop Install.

·	Go to modify installation and then to the components dialog.

·	Ensure that the .Net options is checked.

·	If it is not checked you'll need to install this component by selecting the component and clicking "Next".

Q. I'm getting error 1722 saying 'there is a problem with this Windows Installer' - what's going on?

A. This is a general 'catch all' error for a failed installation. There are a number of common causes:

1.	If you are trying to install the license server components it is possible that your license server does not have the required .NET libraries installed. These should be downloaded and installed before attempting a reinstallation.

2.	If you are trying to install on either Windows Vista or Windows 7 it is possible that you have not disabled User Account Control properly:

·	Disabling User Account Control on Windows Vista

·	Disabling User Account Control on Windows 7

General Installation Error

Q. How do I install after a failed installation?

A. When attempting reinstallation following a failed installation you may get the option to Repair, Modify or Remove the install. If so please select 'Remove' and then run the installation again afterwards, to ensure a clean installation.

Q. My Windows Vista install was unsuccessful.

A. Make sure you have disabled User Account Control before running the install.

Q. My Windows 7 install was unsuccessful.

A. Make sure you have disabled User Account Control and restarted your machine before running the install.

Q. I cannot install the Team-GIS product due to "an old version" being present on the machine, even though I've uninstalled it already.

A. This error occurs if a previous version of a Team-GIS product was not uninstalled correctly or completely. To resolve this follow the procedure below:

·	Open 'regedit' and navigate to the following location: "HKLM > SOFTWARE > Exprodat > TeamGIS"

·	Remove the group for the product you have uninstalled: - Acreage Analyst = 'DART' - Directory = 'LB' - KBridge = 'KIO' - Segment Analyst = 'SA'

Q. I cannot install the Team-GIS License Manager due to a previous version of Sentinel license manager being present.

A. This error occurs if a previous version of a Team-GIS product was not uninstalled correctly or completely. To resolve this follow the procedure below:

·	To bypass the installation check open 'regedit'

·	Navigate to the following registry key: "HKLM > SOFTWARE > Rainbow Technologies > Sentinel RMS License Manager > Version"

·	Remove the whole "Rainbow Technologies" group.

Q. How do I remove the Sentinel service?

A. Again, this might be required in order to remove remnants of a previous Team-GIS product installation. To do this follow the procedure below:

·	Open a command prompt and navigate to C:\Program Files\Common Files\SafeNet Sentinel\Sentinel RMS License Manager\WinNT

·	Type "lservnt.exe -X stop"

·	Type "lservnt.exe -X remove"